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I recently ordered a discontinued perfume from Fragrance Revival. We the purfume came it was really too strong and overpowering. I emailed them and the responded immediately by cutting the formula in half and sending out the new bottle. No questions, no charge and I didnt have to return the other one. The new formulation was perfect. Unbelievable customer service in a world where so many companies are rude and dont care about your needs. Thanks Fragrance Revival
Thank you for your hard work, it was very much appreciated. You guys are the BEST.
I have not had just great Customer Service from any company in a very long time.
Dear Fragrance Revival;
I received your recreation of “Original Tova” in the mail today and I have to congratulate you on a job well done! I am so excited to have my favorite scent back! It smells EXACTLY like the original; whoever your “mixologist” is, he or she should be commended!
I started wearing Tova perfume back in the early ’90’s. At that time, Tova Borgnine – who was the “creator” of the fragrance – sold it via mail order from her Beverly Hills offices. Later, she began presenting her products on QVC. Around 2005, Tova sold her name and the copy rights to her fragrances to QVC. She closed her corporate offices and QVC began to manufacture the perfume. At that time, the fragrance changed dramatically. Anyone who had previously worn it could tell there was a difference; all the low notes were gone and there was a distinct alcohol like smell. Despite Tova going on QVC and swearing that the formula hadn’t changed, product reviews on the QVC website claimed otherwise.
I am so happy to have favorite fragrance back! And you can be certain that not only will I be purchasing from you again, but I will tell others about your company. I will also see if I can let the current disappointed reviewers on the QVC website know about your company and the option to purchase a Tova recreation that is just like the original. QVC jealously guards its review pages and they certainly wont want a customer advertising another company on their site but I will try to let the ladies know in some way.
Please keep up the good work! You are terrific!
Great Scents, which are spot on. Fast Shipping, fantastic customer service. Have ordered several scents and all are spot on.
I have some feedback on the Inis Moonlight fragrance, which I recently bought. My observation is that it contains a beautiful replica of the “low-notes” – the deeper muskier scents – of Inis Moonlight, but lacks some of the “high-notes” that exist in the regular Inis scent. My solution is to wear them together, and it creates an astonishingly good scent replica of what was for a decade or more my signature scent. I’m *SO* happy to have it!
I ordered Mimosa by Calypso because I could not find it selling anywhere. I got the Fragrance Revival’s scent very quickly with good communication that it was on its way, etc. Unfortunately, it did not smell as I remembered. I wrote to them right away and got a response the same day. I also did another Google search and the original is now being sold at Anthropologie. I explained this to Fragrance Revival and they refunded my money right away. I was disappointed that the scent did not match but was very impressed with the customer service.
Love the cologne. Glad someone can make it. Besides others tooBut should have s choice on the shipping method.
The ordering process was great and user friendly, but I have not received an order update at this time (ex: shipping details). I understand it takes time. So far, the process has been satisfactory.
Long overdue update: the company has refund me the whole price for the fragrance and told me to keep the bottles (even though I will not use the fragrance). Thus although the product in itself was a complete disaster, I must admit that the customer service was of a much better quality!
just rec’d my order from you and I wanted to say it smells fantastic. Great job. Will order again from you. Thanks again,
Thanks to Fragrance Revival! Wife loved the Organza Indecence, she said it was one of the best birthday presents ever.
I will be ordering from them again, they are doing a fantastic job and they MAKE SURE YOURE HAPPY!
I really missed my Cachet cologne and am so happy to have found a match here. It smells great and the bottle with my name on it is really nice.
I was totally skeptical but received my order of discontinued La Prairie Original scent (circa 1993) and am blown away! I?m thrilled with the efficiency, quality and most importantly THE SMELL! I?ve gone back in time and have the perfume I?ve been missing. Love Fragrance Revival!!!
I was thrilled when you offered Savanna by Isabel. I got it today and it was beautifully packaged. Although it does not smell exactly like my old perfume. It came very close and smells wonderful. I would definitely recommend this company.
Received my order of recreated Ceasars Women perfume and lotion. I am extremely pleased with the results!!
I was abit doubtful when I placed my order for a fragrance that went back to Avon in the early 70’s… It was “Lemon”… When I received my order… I was AMAZED! It was like taking a fresh lemon and wearing T H A T light FRESH citrusy fragrance ALLLLL day! Perfect for Summer! But I’ll wear it ALL year! Thank YOU Fragrance Revival! I have used this company in the past… for the fragrance of Brown Sugar by Beauty Control… GREAT company! Will be back for refills! 🙂
The service is much needed, packing was well done for safe delivery and service is customer friendly. Thank you for a good product,
Please keep me on your mailing list for sales and special offers.
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My mother used to wear Most Precious until they discontinued it. I ordered the replica with a distinct memory of what my mom used to smell like… However, when I first sprayed it, I was a little disappointed because it’s not how I remembered it. But as the day went on, it was proven to me that my memory was absolutely wrong! I got a light whiff of it a little later and every single memory came flooding back to me… They absolutely nailed it! Thank you so much!! I now lightly spray it on my pillows and such so I can have the smell on my mother with me at all times.
I thought my old perfume waa gone for good. Then you came along. Its just as i remember it. I will tell everyone. Thanks